All Experiences
Experience Detail
IDS - Intercom Data Service Group
At IDS, Kejsan monitored communication between departments, supported customer-service information flow, worked with key customers on process changes, formulated recommendations and concise reports, and provided guidance for recurring issues.
Oct 2015 - Nov 2016Tirana, Albania
Current / latest role
Business Specialist Consulent
Responsibilities
- Monitor interdepartmental communication for customer-service needs.
- Keep key customers updated on process changes.
- Formulate recommendations and solutions with attention to client needs and limitations.
- Prepare concise reports and provide guidance for problems and issues.
Highlights
- Supported communication between departments to improve customer-service information flow.
- Worked with key customers on process updates designed to improve satisfaction.