Teleperformance Albania
Customer Service Representative
Customer service role focused on prompt customer communication, complaint resolution, product knowledge, order/request processing, record keeping, and coordination with colleagues.
Role context
This role built the communication, empathy, organization, and problem-solving foundation behind Kejsan's later marketing and account-management work. The work involved customer inquiries, complaint resolution, product knowledge, order and request processing, interaction records, internal coordination, and feedback on service-process efficiency.
Responsibilities
Respond promptly to customer inquiries.
Communicate with customers across channels.
Acknowledge and resolve complaints.
Understand products well enough to answer questions.
Process orders, forms, applications, and requests.
Keep records of interactions, transactions, comments, and complaints.
Coordinate with colleagues and provide feedback on service efficiency.
Highlights
Built a strong customer communication foundation through nearly four years of frontline service work.
Handled inquiries, complaints, transactions, comments, and service feedback across channels.
Talk about this kind of work
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