All Experiences
Experience Detail
Teleperformance Albania
This role built the communication, empathy, organization, and problem-solving foundation behind Kejsan's later marketing and account-management work. The work involved customer inquiries, complaint resolution, product knowledge, order and request processing, interaction records, internal coordination, and feedback on service-process efficiency.
Nov 2016 - Sep 2020Tirana, Albania
Current / latest role
Customer Service Representative
Responsibilities
- Respond promptly to customer inquiries.
- Communicate with customers across channels.
- Acknowledge and resolve complaints.
- Understand products well enough to answer questions.
- Process orders, forms, applications, and requests.